WhatsApp Business API Provider in India for Sales and Support

What the API adds over the WhatsApp Business app

The WhatsApp Business app works for one phone and a few hundred chats. The API is built for teams. Several agents can answer from one number in a shared inbox, your CRM can trigger messages automatically, and approved templates let you message opted-in customers outside the 24-hour chat window.

Typical uses: a Coimbatore machine-tool maker sends dispatch updates with the invoice attached, a hospital confirms appointments and lets patients reply to reschedule, and an online store reminds shoppers about carts they left behind.

WhatsApp Business API pricing in India

Per-message rates are India rates, charged only when Meta confirms delivery. Service replies inside the 24-hour customer window are free for the first 1,000 per number each month.

• Starter: ₹999/month + ₹2,999 one-time setup. Marketing ₹0.98, utility ₹0.16, authentication ₹0.16. 1 number, shared inbox, templates, broadcasts, contacts and segments, basic reports.
• Growth: ₹2,499/month + ₹4,999 setup. Marketing ₹0.92, utility ₹0.14, authentication ₹0.14. 2 numbers, drip campaigns, retargeting, website chat widget, click-to-WhatsApp ad attribution, automation studio.
• Pro: ₹4,999/month + ₹9,999 setup. Marketing ₹0.88, utility ₹0.12, authentication ₹0.12. 5 numbers, AI reply assistant, commerce and payments, priority support.

Choosing a WhatsApp Business API provider in India

Ask these questions before you sign. We are a Meta Tech Provider, and the same team runs your SMS gateway, so OTP fallbacks and campaigns across both channels sit with one partner.

• Is the provider a Meta Tech Provider, or reselling someone else's access?
• Are per-message rates and setup fees written down?
• Are the shared inbox and chatbot builder included, or charged extra?
• Will they help with business verification and the green tick application?
• Can SMS and WhatsApp be managed by the same team?

Automation that saves your team time

Most WhatsApp chats repeat the same few questions: price, stock, delivery time, store hours and order status. A chatbot flow can answer these instantly with buttons and lists, then hand the chat to a person when the customer asks for one or types something the bot does not understand.

On Growth and Pro, drip campaigns and retargeting follow up automatically. A lead from a click-to-WhatsApp ad can get a welcome message, a catalogue the next day and a reminder a few days later, with the ad that brought them recorded for attribution.

Connect the API to Shopify, WooCommerce, Zoho or HubSpot so order confirmations and support tickets flow without manual copying. On Pro, the AI reply assistant drafts answers for agents, and commerce and payments let customers browse and pay inside the chat.

• Answer common questions with buttons and list menus
• Route chats to sales or support by keyword
• Capture leads and push them to your CRM
• Remind shoppers about abandoned carts with a template

Templates, opt-in and the green tick

Every marketing, utility or authentication message sent outside the 24-hour window must use a template that Meta approves. We help draft templates, set up your Meta Business account, complete business verification and apply for the green tick. The green tick itself is Meta's decision, so we focus on making your application as strong as possible.

Collect opt-in through website forms, at checkout or through click-to-WhatsApp ads, and give customers an easy way to stop messages. A clean, consenting list keeps your quality rating high and your messaging limits growing.